At Sweetia UK, we are 100% committed to protecting the privacy and security of our customers and site visitors.
How we use your information
We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.
Your name and contact details
| How we use your name & contact details | Why? |
| Deliver your purchases to you | It’s our contract with you, to be able to deliver your purchases |
| Send you service messages by e-mail such as order updates | It’s our contract with you so you know the status of your order |
| Sending you information by email about our products and services | To keep you up to date. We only send this with your permission |
| Fraud prevention and detection | To prevent and detect fraud against either you or Sweetia UK |
Your date of birth information
| How we use your date of birth | Why? |
| Fraud prevention and detection | To prevent and detect fraud against either you or Sweetia UK |
Your payment information
This means your card’s number & security/CVV code, we don’t see or keep them, payments are handled by Stripe.
| How we use your payment information | Why? |
| To take payment, and process refunds | It’s our contract with you, we need payment before sending your purchases |
| Fraud prevention and detection | To prevent and detect fraud against either you or Sweetia UK |
Your contact history with us
Communication between you and Sweetia UK via email
| How we use your contact history | Why? |
| Provide customer service and support | We’ve got to do this to perform our contract with you and to provide the best possible service |
Purchase history and saved items
What you’ve bought and what you’ve stored in your basket for another time
| How we use your purchase history and saved items | Why? |
| Sell you things | It’s our contract with you, you have to be able to add items to your basket to purchase them |
| Provide customer service and support | It’s our contract with you |
| Finding out what you, and other customers, like | To ensure we are doing our best in providing the best possible service |
Information about your phone or laptop, and how you use our website
Information you give us when you browse our site, including your IP address and device type
| How we use information about your phone or laptop, and how you use our website | Why? |
| Improve our website | To give you the best possible shopping experience |
| Protect our website | To prevent and detect fraud against either you or Sweetia UK |
Your responses to competitions and promotions
| How we use your responses to competitions and promotions | Why? |
| Run the competition or promotion . | It’s our contract with you, we have to be able to use your entry for you to be able to win or use the promotion |
To be able to use this website and buy from Sweetia UK, we need this information. You can choose not to supply this but it means you wont get to enjoy Sweetia.
Sharing your information
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit/debit card information (we don’t see or keep these, payments are processed by Stripe).
Marketing messages
If you have ordered from Sweetia UK or subscribed, we’ll occasionally send you marketing messages by email to keep you updated.
How to stop marketing messages from Sweetia UK
You can stop receiving marketing messages from us at any time.
You can do this by emailing social@sweetia.co.uk and telling us you’d like to stop receiving emails. We will remove you from any mailing list within 24-48 hours.
Stopping marketing messages will not stop service communications such as order status updates.
Keeping your information
We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the service or support to you.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, we may also keep hold of some of your information as required, even after your order is fulfilled or it is no longer needed to provide a service to you.
Your rights
You have many rights relating to your personal information:
- The right to be informed about how your personal information is being used
- The right to access the personal information we hold about you
- The right to request the correction of inaccurate personal information we hold about you, or you can edit this yourself in My Account.
- The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
- The right to stop direct marketing messages
If you want to exercise your rights, have a complaint, or just have questions, please Contact us.
Changes to how we Protect Your Privacy
We may update this page from time to time. If we make significant changes, we will make it clear on the website by the use of a banner or send an email so that you are able to review the changes before you continue to use Sweetia UK.
Cookies
We use cookies on our website, mainly to improve your shopping experience.
Site functionality cookies allow you to navigate the site and use our features such as “Add to Basket”.
Site analytics cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ . Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site.
How to contact us
We always want to hear from our customers.
If you have any questions or feedback about this notice, would like us to stop using your information, want to exercise any of your rights as set out above, or have a complaint please Contact us.
